Policy
Quality
Our goal is to provide products and services that meet the needs and expectations of our customers and of other recognized interested parties for quality and reliability.
We make sure that liquid fuels are always managed by following the strict standards we set as a company and always in accordance with the current legislation.
We achieve this by operating under the ISO 9001 Quality Management System.
We set and monitor specific and measurable quality targets so that we can continuously improve. Our continuous goals are:
compliance with the quality standards of the products we sell
compliance with safe fuel handling procedures
the systematic development and support of our gas station network
expanding our customer base and the range of our products
to provide fast and efficient customer service
to strengthen our position in the industry market
to increase the level of customer satisfaction
to meet the needs and expectations of identified interested parties
the legislative compliance of our company, our products and our services
the decrease of customer complaints
the elimination of errors
improving our facilities and equipment
regular training of our staff.
These goals are reviewed at a predetermined frequent pace by the company's Management.
The Administration of our company is committed to ensuring that all its personnel embrace and implement the procedures required by the Quality System in the course of their daily work. That's why it provides the necessary equipment and ensures continuous training.
At the same time, to ensure the full implementation of the Quality Management System and the continuous improvement of its effectiveness, we apply a control mechanism, which consists of measuring performance indicators of our processes, recording and evaluating the controls carried out, internal inspections, corrective and preventive actions.
The Quality Policy constitutes a Commitment to Management and responsibility for all of our staff.
AEGEAN OIL ISO 9001:2015
